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Restaurant Pick-Up and Delivery During COVID-19

April 6, 2020 | No Comments »

Restaurant Partners and Fans Are All In

Foodservice equipment and supply dealers and manufacturers are feverishly working together to come up with ways to help restaurants strengthen revenue opportunities, while their dining areas are closed.  There is a loyal partnership between restaurant owners and equipment and supply dealers and manufacturers. The focus is on helping restaurants stay strong during this difficult time.

We’re seeing fast turn-around of product shipments to restaurants working on starting up or enhancing their foodservice pick-up and delivery business. We are also seeing the admiration and appreciation for restaurants, as loyal customers order food for pick-up and delivery, until they can walk into the dining room again and enjoy their favorite restaurant experiences.

Communication with Your Current and Potential Customers

It’s a good idea to have a “special” area on your website home page communicating your response to COVID-19. This could include special hours, initiatives, and pick-up and delivery service information.  Let your customers know what you are offering and how much you appreciate their support. Identify the story you want to tell about the experience your customers will receive when they order from you.

Present your story with video testimonials. Engage through Instagram, Facebook, Twitter, Pinterest, YouTube, and more.

Connect with emails, blogs, online ads, local food bloggers and influencers. Make content fun, personal to your customers, and about your employees and events. Partner with food apps and make sure your restaurant is listed. Keep your Yelp and google listing updated.

Have a good online management program in place. Make sure you respond to customer reviews in a timely manner and post regularly to your social media channels. Pictures and videos are the most viewed posts.

Tips For Starting Up Food Delivery and Take-Out

Take a look at your menu and identify the high profit menu items that travel well. You don’t have to include your entire menu for food delivery. One idea is to put together unique comfort food meals for families during this time. Make it fun and let them know who you are and why you enjoy serving them.

Invest in good packaging and transport supplies to make sure the food arrives in good form and at the right temperature.

Always include tamper-proof stickers when utilizing a third party delivery service. This just lets your customers know you care about the food you are delivering.

Make sure the food presentation looks good. Include brand identification or creative ambiance generators. Could be a signature glass or cup, be creative. Include a thank you note.

Your Dealer consultant is working with manufacturers to have foodservice delivery products available to you quickly. Here is just a handful of equipment and supplies to consider:

  • Thermal carriers for transporting hot and cold foods
  • Thermal bags for safe food delivery
  • Heated drawers and heat lamps for keeping hot food hot for pick-up and delivery drivers
  • Food storage boxes so individual orders can be transported to the delivery sites, and to keep food fresh in the restaurant
  • Sheet pan racks and food storage carts for holding orders for pick-up and delivery drivers
  • Heated holding cabinets to keep food at safe temperatures
  • Thermometers for maintaining food safe temperatures
  • Mobile hand washing stations at the pick-up site and for drivers coming in and out in between deliveries
  • Countertop cooking equipment

Contact your dealer consultant. They are ready to work with you.

The Dexter UR-Cut Knife

April 2, 2020 | No Comments »

What makes a good knife? The ability to hold an edge? What about balance? While these are all very important features of a good knife, many chefs prefer the way it feels in their hand.

But what if you could mold a knife’s handle to feel like an extension of your own hand? That’s what you get with Dexter’s UR-Cut! Not only is the handle fully moldable and personalized to you, but the blade is manufactured from proprietary stain free, high-carbon steel and individually ground and honed. You know that the balance will be right too, as Dexter has been making blades since 1818. It is also made in the U.S.A.

To mold the handle, you simply remove your new Dexter UR-Cut from the package. Use an oven mitt to dip the handle in boiling water for two minutes. Remove it and quickly dip it in cold water for one second, then grip and squeeze the handle as you would when using it. Dip the handle back into cold water for ten seconds to set the shape and then let it cool. When you’re done, the knife grip will be form fit and ergonomically molded to your very own hand for a sure grasp and unmatched comfort.

True’s TRCB-110 Chef Base

March 30, 2020 | No Comments »


True’s TRCB-110 refrigerated chef base is designed with enduring quality that protects your long term investment. They are designed using the highest quality materials and components to provide the user with colder product temperatures, lower utility costs, exceptional food safety and the best value in today’s food service marketplace. Over-sized and environmentally friendly (134A), the forced-air refrigeration system holds 33°F to 38°F (.5°C to 3.3°C).


  • Cabinet top is one piece, heavy duty reinforced stainless steel. Drip resistant “V” edge protects against spills.
  • All stainless steel front, top and sides. Matching aluminum finished back.
  • Each drawer accommodates two full size 12”L x 20”W x 4”D (305 mm x 508 mm x 102 mm) food pans (sold separately).
  • Heavy-duty stainless steel drawer slides and rollers. Removable without tools for easy cleaning.
  • Foamed-in-place using a high density, polyurethane insulation that has zero ozone depletion potential (ODP) and zero global warming potential (GWP).

Spill-Stop’s 285-50 Chrome Tapered Pourer

March 24, 2020 | No Comments »

As bar operators know, the costs of running a bar can stack up. However, there are areas where you can save money that many don’t think about. One of these is the type of pour spouts you use.

Spill-Stop’s 285-50 Chrome Tapered Pourer is the choice of many bar operators, and its consistency is the key to reducing waste and over-pouring. That can save a large amount of money over time.

Look at it this way: the average cost of a drink with 1 ounce of liquor is $7.50. If your bartender over-pours by 20%, you are losing one drink for every five that are poured. There are 33.8 ounces in every 1 liter bottle (Approximately 33 drinks per bottle). So, if your bartender consistently over-pours by 20%, you are losing six drinks for every 1 liter bottle sold. Those six drinks equal $45.00 in lost sales!

So you can stop worrying about losing money by over-pouring and by using Spill-Stop’s 285-50… start making more money!

Traulsen’s Quick Chiller

March 17, 2020 | No Comments »

Traulsen’s 48” length Quick Chiller not only provides desired quick-chilling convenience, but maximizes productivity and food safety in a compact footprint!

The Quick Chiller’s airflow is specially calibrated to chill batches through the “danger zone” of temperatures in the time the FDA requires. Traditional refrigeration units rise in temperature when hot food is added, leading to too-slow chilling and spoilage. Traulsen’s Quick Chiller will quickly chill even delicate foods, and is a first step in demonstrating your due diligence in food safety.


  • Microprocessor Control: Digital controls are easy to monitor with no complicated configurations
  • Rapid Chilling Airflow System: System rapidly circulates 31-34°F air to chill foods past spoilage-prone temperatures
  • Options: Choose between drawer and door models; casters and countertop options available

Vulcan’s SonicSafe Ultrasonic Scale Prevention for Steamers

March 11, 2020 | No Comments »

A 2018 Kitchen Innovation Award recipient, the SonicSafe Ultrasonic Scale Prevention for Steamers from Vulcan has integrated automatic scale prevention inside their line of electronic generator-based steamers.

Often used in large processing plants and heavy manufacturing operations, this scale prevention uses ultrasonic technology to foodservice kitchen steamers. This means less downtime and better performance without having to change scale prevention filters, and knowing that scale won’t be an issue in your steamer!

Check out the video below for more information:

Hamilton Beach’s otto, The Juice Extractor

March 9, 2020 | No Comments »

The king of the FreshMark juicing line, Hamilton Beach’s otto is built to handle the busiest of operations. Designed with dual cooling fans to handle continuous use, you’ll find that it is also powerful and quiet thanks to its brushless induction motor.

Constructed using a rugged aluminum alloy, stainless steel, and BPA-free, it is just as easy to clean as it is to juice!


  • Optimized to maximize flavor and juice yield
  • Powerful, quiet brushless induction motor
  • Dual cooling fans designed for continuous use
  • Stainless steel, aluminum, and BPA-free construction
  • Durable and easy to clean
  • Designed for back-to-back juicing

Cal-Mil’s 3 Level Pastry Case

March 4, 2020 | No Comments »

A convenient and hygienic way of serving croissants, muffins, bagels, and doughnuts, the 3 Level Pastry Case from Cal-Mil is made with a 3/8” welded solid steel bar frame and an acrylic case to support accessories. Convenient back loading doors enable the user to easily restock items, and removable trays allow for easy rearrangement of pastries!


  • Acrylic Pastry Case with front & back loading doors
  • Removable trays allow arranging pastries before sliding them into the pastry case
  • Dimensions: 16Wx23Dx20H

Keep Your Restaurant Comfortable with Berner’s Air Curtains

March 2, 2020 | No Comments »

Berner Air Curtains help maintain a stable, comfortable and quality restaurant environment that keeps outside temperatures, odors and flying insects out – while reducing energy costs and improving food safety! They are the perfect solution to place in service entries, walk-in coolers, customer entrance or patio, indoor/outdoor bar, or a concession window!

So why should you consider a Berner Air Curtains? Here are a few key benefits of owning Berner Air Curtains in your restaurant:

  • Increase Customer Satisfaction and Retention. On both hot and cold days, air curtains keep customers seated close to the door, or waiting for a table, happy with a comfortable, smoke-free environment.
  • Reduce Energy Costs. A Berner Air Curtain helps protect inside temperatures in the dining room, bar, or walk-in cooler. This allows the HVAC systems to run less, cooler compressors to run less, and the staff to have less to worry about. Check out Berner’s own energy savings calculator to find out what your ROI would be using Berner’s Air Curtains.
  • Reduce Employee Turnover and Complaints. Comfortable employees are happy employees, and happy employees stay. Air curtains keep entry and drive-thru window areas comfortable and fume-free.
  • Maintain High Sanitation Standards. Health Departments recommend the chemical-free insect control provided by an EPH Listed NSF 37 Certified Berner Fly Fans to maintain a healthier kitchen environment.

Do you have a drive-thru service window? Berner has that covered too with the DTU03 specifically designed for drive-thru.

See the video below for more information on Berner’s drive-thru curtains.

The Hamilton Beach Expeditor Series Blenders

February 26, 2020 | No Comments »


Hamilton Beach knows what it takes to keep up with the demand in commercial blenders. They must be able to perform well when demand is high, and provide consistent results every time.

That’s why the HBF1100 Hamilton Beach Expeditor was built. The powerful 3.5 HP motor produces consistent results quickly. To help it withstand the heavy use of even the world’s busiest kitchens, a heavy-duty, stainless steel container is used. Chefs can even utilize custom programs for automation of signature recipes or use the variable speed dial to adjust the speed for maximum control.

Among many features, a unique chop function pulses the blades between speeds to keep ingredients moving for controlled consistency. When in the kitchen, multi-tasking is a must. A preset timer button frees up time for other tasks.

Not only does this blender perform well, Hamilton Beach offers a lifetime warranty on the motor drive coupling and stainless steel blades. They also offer a three-year parts and labor warranty with the blender!

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