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Home / Terms & Conditions

Economy Restaurant Equipment & Supply Company – Terms and Conditions

Below are our terms and conditions. Please contact us directly if you have any other questions or concerns.

Return Policy

If you’re not completely satisfied with an online purchase, Economy Restaurant Equipment & Supply Company will refund or exchange the product within 30 days of the receipt date, less shipping charges, except as noted below.

Requirements for Exchanges and Returns

For any exchange or return, we need the original invoice or a record of the purchase in our system, and the product must be in its original condition, including the box, packaging, and all accessories.

A Return Authorization number must be obtained from customer service via phone or email prior to return. Merchandise shipped to us without a Return Authorization number will be assessed a 25% restocking fee to be deducted from any refund amount. A larger restocking fee may assessed depending on the value and customized nature of the item. Economy Restaurant Equipment & Supply Co. will use its discretion in determining this percentage.

No items that have been used, custom manufactured, or made to order may be returned.

Non-defective products returned for exchange or refund are subject to a minimum of a 25% restocking fee if returned opened or in a non-factory sealed box. Products returned in new and unopened condition will receive a full refund, less shipping charges.


Upon our acceptance of the merchandise in conformity with our return policy requirements, the purchase price will be refunded (less restocking fees if applicable) using the method of original payment. Note that credit card refunds will only be issued to the original card that was charged for the purchase.

Allow 14 days (not including delivery time for mailed refunds) from when we accept your returned product for the processing of your credit. Individual bank policies will dictate when this amount is actually credited to your account.

Fees and Additional Charges

Non-defective products returned for exchange or refund are subject to a minimum 25% restocking fee if returned opened or in a non-factory sealed box. Products returned in new and unopened condition will receive a full refund, less shipping charges.

Additional charges may be assessed for products returned with any missing or broken items such as manuals and/or accessories. For products that we verify to be defective, we will reimburse you for your original shipping expense on the product that you return for a refund. For products determined not to be defective or having been used in a manner against the manufacturer’s recommendations or outside of normal use, no credit will be issued, and the item may be returned to you at your cost.

Orders Damaged in Shipping

While every effort is made in packing and correctly filling your order, occasions will arise where a package is lost or damaged in transit. To ensure your order is received complete and undamaged, we recommend the following order check-in procedure:

  1. Please inspect the entire shipment for visible damage prior to accepting the shipment, and note any damage on the delivery ticket/bill of lading before the delivery person leaves. For packages left at your doorstep, make sure you inspect the exterior of the carton(s) and note any large dents or tears on your packing slip (invoice).
  2. Verify the number of packages delivered with the packing slip provided by Economy Restaurant Equipment & Supply Company.
  3. Please unpack your order immediately and inspect for hidden or concealed damage, especially if you don’t plan on using the item right away.
  4. Should any damage be discovered, retain the shipping carton and any inner packaging, request inspection immediately from the carrier as well as make a written request to the carrier. Hidden or concealed damage must be reported and an inspection requested within 5 days of delivery.
  5. If your order has been damaged, contact Economy Restaurant Equipment & Supply Company to inform us of the situation. Please have your order number, shipping information, and tracking number ready to assist us in this process.

Economy Restaurant Equipment & Supply Company is not responsible for damaged items accepted and signed for at the time of delivery. Economy Restaurant Equipment & Supply Company will arrange for return shipping for an item that was sent to you in error, received defective, or damaged in shipping (assuming the criteria for the order check-in procedure outlined above has been reasonably met).

Shipping Costs

Round trip shipping charges will be the responsibility of the customer on orders that are shipped by Economy Restaurant Equipment & Supply Company in good faith and are returned to us due to incorrect shipping information.

Charges related to shipping, delivery, and/or installation are nonrefundable after the services have been performed.

All shipping and insurance costs of the original order, the returned item(s), and any exchanged item(s), are the responsibility of the customer, in all cases except where Economy Restaurant Equipment & Supply Company committed a shipping or order error. If you choose not to insure your package, and we do not accept return of the product, you will be responsible for any loss or damage. In cases where a product is claimed to be defective or has been shipped in error, Economy Restaurant Equipment & Supply Company will arrange for return shipping. Contact customer service for assistance. Shipping charges will be deducted from any credited amount on any item that Economy Restaurant Equipment & Supply Company has paid for return shipping because of a defective product claim which upon receipt is determined to be non-defective and in proper working order.

Information Collection and Use

Economy Restaurant Equipment & Supply Company is the sole owner of the information collected on this site. We do not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Economy Restaurant Equipment & Supply Company collects information from our users at several different points on our website.


Economy Restaurant Equipment & Supply Company will allow customers that use this website to create an account registration that requires the completion of a registration form. During registration a user is required to give their contact information (such as but not limited to: name, email address, bill-to and ship-to address). This information is used to offer our customers ease of use during the order process. All information pertaining to our customers is stored in a secure database and non-accessible by third parties. All contact information may be changed at anytime at our customer account interface. On occasion we may contact our users about the services on our site for which they have expressed interest.


A cookie is a piece of data stored on the user’s hard drive containing information about the user. Cookies must be enabled on your browser to enable online shopping with Economy Restaurant Equipment & Supply Company. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. However, we have no access to or control over these cookies.

Log Files

We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for collective use. IP addresses are not linked to personally identifiable information.


We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

We may partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.


This web site contains links to other sites. Please note that Economy Restaurant Equipment & Supply Company is not responsible for the privacy practices of such other sites. We ask our users to be aware of this when they leave our site and to read the privacy statements of the other websites that collects personally identifiable information. This privacy statement applies solely to information collected by this website.

Email Promotions

If a user wishes to subscribe to our email promotions, we ask for contact information such as your email address. Economy Restaurant Equipment & Supply Company gives all subscribers the ability to add or remove themselves from our mailing list at any time by clicking the “Unsubscribe” link on any email or contact page.


This website takes every precaution to protect your information. When users submit sensitive information via the website, this information is protected both online and off-line.

When our registration/order form asks users to enter sensitive and private information (such as credit card number and/or home phone number), that information is encrypted and is protected with encryption software, 1024 bit-SSL (Secure Sockets Layer) encryption. This technology creates a secure, encrypted connection between our server and your computer using a unique “session key” which only these two computers can decrypt during the session. While on a secure page, such as our shopping cart, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when you are just “surfing.”

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected interfaces to gain access to your information. Furthermore, all employees are kept up-to-date on our security and privacy practices.

Finally, the servers that we store personally identifiable information on are kept in a secure environment, behind a series of security authentication mechanisms.

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